Important notes: After receipt of your measuring device, it will first be completely checked for the functionality of the individual components. In this context, the device is cleaned and test measurements are carried out. You will then receive a quotation for any parts to be replaced, the working time and the recalibration of the measuring system. This work will not be started until we have received written approval from you. After the replacement of defective parts, the measuring system is stored for 24 hours in the air-conditioned measuring room. At the end of this period, the factory test report is drawn up. Please allow approximately 14 days for delivery from the time we receive your order until it is shipped to you.
Please note that we will replace the outer packaging if we are of the opinion that safe transport in the old packaging is no longer guaranteed. If you send the Electronic Scale to us, please be sure to observe the following instructions:
- Do not simply send the measuring system in the storage box
- If possible, pack the measuring system in the original carton
- Please do not use wooden boxes - we refuse to accept wooden boxes
- Turn the magnifying glass all the way down
- Fix the measuring slide on the right side by means of the clamping screw