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Please note that we only deliver to traders and institutes under public law. For this reason, our offers are directed exclusively to entrepreneurs, according to §14 BGB. As a matter of principle, we do not conclude contracts with consumers according to § 13 BGB. A right of withdrawal, as it is usual in business transactions with end consumers, is expressly not granted. If you place an order in our webshop, we assume that you are a commercial customer. 
Return of goods by commercial customers:
A return of goods ordered by you and properly delivered, is expressly not provided. In special cases, this can be done after prior consultation and our written consent. Returned goods must be sent to us carriage paid. The acceptance of returned goods delivered freight collect will be refused. The return of custom-made goods or goods specially procured for customers is generally excluded.